Apple AppleShare IP 5.0 Update - Manual (Page 2)

m If the Print Server’s queues still aren’t listed, check the network
connections. Refer to the documentation for your networking hardware
and software to answer any questions about setting up and troubleshooting
the network.
The Print Server can’t print a particular document.
m The PostScript printer description (PPD) file for the queue may be
inappropriate for the document. (For each queue, the Print Server uses the
PPD file for the printer that was attached first to the print queue. If you
attach printers that have different capabilities, documents that require those
capabilities will not print—even when they are assigned to the correct
printer.) Create a separate queue for the printer and try printing again.
m The program printing the document may not be compatible with the Print
Server. Have the user print directly on another printer that isn’t attached to
a queue.
m If no other printer is available, make an attached printer visible on the
network. (Select the queue in the Print Server Activity window and click
the Edit Queue button. In the Edit Queue window, choose Attached
Printers from the pop-up menu. Click the “Visible in Chooser” column for
an attached printer so that a checkmark appears.) Have the user print
directly on the printer by selecting its name in the computer’s Chooser or
Windows printer-selecting software. If the user still can’t print the
document, consult the manual that came with the printer and the
documentation that came with the program that is doing the printing.
The top job doesn’t print.
m If the Print Server doesn’t send the top job in the queue to a printer, make
sure the job is not on hold. If the job is not on hold, check for an icon in
the Print Server Activity window indicating that an attached printer is
out of paper or that paper is jammed. If you see such an icon, correct
the problem.
m If you see a message that the Print Server is looking for the printer, see the
information under “A Printer Can’t Be Found” earlier in this section. If the
printer is visible in the Chooser, see if the printer is busy with jobs from
computers that are bypassing the Print Server and printing directly.
286 Chapter 8 / Troubleshooting