BNC 970 Portable Multi-Channel Analyzer (MCA) - Manual (Page 52)

Model 970 Instruction Manual 49
7 Support Programs
Several levels of technical support are available for users of the Model 970.
7.1 Factory Technical Support
Berkeley Nucleonics offers fast and efficient support from our headquarters in California, as well
as several satellite offices domestically and abroad. Visit our website at
http://www.berkeleynucleonics.com/ for the support and service center nearest you, or call 800-
234-7858. Technical support programs range from First Responder end user support to
advanced Health Physics technical assistance.
7.2 Protocol Development
Radiation Detection is a growing field, and many organizations are developing new protocols to
address applications for interdiction of illegal transportation to confirmation of medical treatments.
Conventional applications such as environmental remediation are also faced with new
challenges. To assist in the development of protocols around your application, Berkeley
Nucleonics can offer seasoned Health Physicists to work closely with your team. Contact our
factory to discuss the details of your application. Domestic or International, Classified or Non-
Classified, we have an on-site support team available to assist.
7.3 Vendor Enhanced Reachback Program
For applications when expedited support and spectroscopic analysis is required, Berkeley
Nucleonics has established an around-the-clock support program available to customers of the
Model 970 Portable Multi-Channel Analyzer. Access to spectroscopists can give your decision
making management team, and your mitigation activities added credibility. Whether you are
considering the event itself, or the documentation requirements that follow, enlist our team of
spectroscopists with an Enhanced Reachback Program.
7.4 State or Federal Agency Support
Several State and Federal agencies are available to support your application. Our
knowledgeable team will assist you in setting up your instruments to automatically condition the
data in formats required by these agencies. Data can be exported automatically, or via electronic
mail, to allow remote experts to analyze the information. A current list of email addresses, phone
numbers, and contact names can be obtained from the factory, at 800-234-7858.