Konica Minolta eCopy - Manual (Page 6)

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eCopy Desktop Tutorial: Access through the Help menu in eCopy Desktop. The tutorial
shows you how to use the main functions of the software quickly and effectively.
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eCopy Desktop Readme: Provided with your eCopy Desktop software, the readme contains
important, last-minute product information that does not appear in the regular
documentation.
Obtaining technical support
Technical support is available to registered users of eCopy software for the duration of their
software maintenance and support agreement. Contact your supplier for details.
The dealer or distributor who provided the eCopy product to your organization provides the first
line of support for your eCopy product. The dealer or distributor provides information about
getting assistance for product installation, implementation, and usage. The eCopy Technical
Support, Quality Assurance, and Development organizations provide backup support to the
network of dealers and distributors supporting our customers. Policies established with each
distributor of eCopy products determine how customer inquiries are escalated.
When you open a Technical Support case, your service provider will tell you what identification
information you need to provide to validate the status of your support contract.
In addition to support provided by your dealer or distributor, the eCopy Technical Support Web
site, www.ecopy.com/support provides access to a knowledge base, "Ask eCopy" that includes
Frequently Asked Questions (FAQs), product support matrices, and product information