Konica Minolta bizhub 421 - Manual (Page 59)

Fax Driver 4-2
Troubleshooting 4
4 Troubleshooting
4.1 Unable to Fax
This chapter explains the troubleshooting procedures for possible malfunctions.
Perform the following troubleshooting procedures, in order, if the fax cannot be sent after the send command
is applied.
If the problem persists after all of these procedures have been performed, read the User’s Guide [Copy
Operations], [Network Scan/Fax/Network Fax Operations] or [Print Operations (IC-207)].
Symptom Probable cause Action
The message "No printers
are connected." or "Print
error" appears. The fax driver specified for faxing may not
be compatible with the image controller. Check the printer name selected.
The network cable, or USB cable is dis-
connected. Check that the cable is connected prop-
erly.
An error has occurred in this machine. Check this machine’s control panel.
Available memory space is not sufficient. Perform a test print to check whether fax-
ing is possible.
The machine does not start
faxing although the printing
operation was completed
on the computer. The fax driver specified for faxing may not
be compatible with the image controller. Check the printer name selected.
The network cable, or USB cable is dis-
connected. Check that the cable is connected prop-
erly.
An error has occurred in this machine. Check this machine’s control panel.
A print job is queued in this machine, de-
laying printing. Check the job order on the Active Jobs list
of the machine’s control panel.
If the account track settings have been
applied, an unregistered department
name (or password) may have been en-
tered. Enter the correct department name (or
password).
If the authentication settings have been
applied, an unregistered user name (or
password) may have been entered. Enter the correct user name (or pass-
word).
Available computer memory space is not
sufficient. Perform a test print to check whether fax-
ing is possible.
The connection of this machine to the net-
work is not yet established (while con-
necting to a network). Consult with the network administrator.
The enhanced security mode may be en-
abled on this machine. Specify the authentication settings in the
enhanced security mode. For details,
consult with the network administrator.