HID DTC1000/4000 User Guide - Manual (Page 95)

© 2012 HID Global Corporation All rights reserved
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
95
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 107
Printing Error
An error was detected during
printing. Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
# 109
# 113
Ribbon Release
Error
The Printer cannot locate the
next Ribbon panel in order to
release the Ribbon from the
card. Ensure that the Ribbon is not
stuck to the card.
Replace the Ribbon.
Recalibrate the Ribbon
sensor.
If the Ribbon is broken, repair
by taping the Ribbon back
onto the take- up core and
manually advance to the next
panel.
Press the Pause button to
continue.
# 110
Card Jam/Align
error
A card is jammed in the Print
Station or card flipping area of
the Printer. Clear the jam. Press the
Pause button to continue.
# 111
Head Loading
An unrecoverable error has
occurred during printing. Reset the Printer and try
again. If this problem persists,
call for technical assistance.
# 112
Card Jam/Align
error
A card is jammed in the Print
Station or card flipping area of
the Printer. Clear the jam. Press the
Pause button to continue.