Using the error message table – HID DTC1000/4000 User Guide User Manual

Page 88

DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)

Using the Error Message Table

This section provides the troubleshooting table for the error message. The DTC4000 has a display that
will show the Printer error messages.



When an error occurs in the Printer, the PC will show the error message on screen with solutions.



The display will blink in the location needing attention. Those locations include the Printer, Input

Hopper, Magnetic Encoder, Flipper, Card Path, Ribbon, and Data/Communication error device.

Each table uses a 3- column presentation to present a specific or Printer error message, its cause and its
solution.



This allows the troubleshooter to identify the error and its cause, and then perform the procedure

provided in the solution column.



This standard mode of identifying the problem and its solution should provide an efficient method of

troubleshooting this Printer.



If you encounter problems beyond the capabilities of these the error message table, you should

contact Technical Support. Refer to:

Error Message

Cause

Solution

# 81

Unable to Feed

The Printer is unable to feed
a card from the Card
Hopper.

Check the following, then press the Pause
button to continue.



Verify the card thickness setting is set to

the thickness of your cards.



Verify the Cleaning roller is properly

installed on the Ribbon Cartridge.



Check for card slippage. If necessary, run

the Printer cleaning routine.



Verify that your cards are within the

accepted card size range.



Verify the cards are not sticking together.