Allied Telesis AT-MCF2012LC/1 - Manual (Page 14)

Preface
14
Contacting Allied Telesis
This section provides Allied Telesis contact information for
technical support as well as sales and corporate
information.
Online
Support
You can request technical support online by accessing the
Allied Telesis Knowledge Base: http://
www.alliedtelesis.com/support/kb.aspx. You can use the
Knowledge Base to submit questions to our technical
support staff and review answers to previously asked
questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the
Support & Services section of the Allied Telesis web site:
www.alliedtelesis.com.
Warranty
Registration
For warranty information or to register your product, go to
the Allied Telesis web site at www.alliedtelesis.com.
Returning
Products
Products for return or repair must first be assigned a return
materials authorization (RMA) number. A product sent to
Allied Telesis without an RMA number will be returned to
the sender at the sender’s expense.
To obtain an RMA number, contact Allied Telesis Technical
Support through our web site: www.alliedtelesis.com.
Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate
information through our web site: www.alliedtelesis.com.
To find the contact information for your country, select
Contact Us -> Worldwide Contacts.
Management
Software
Updates
New releases of management software for our managed
products are available from the following Internet sites:
ˆ Allied Telesis web site: www.alliedtelesis.com
ˆ Allied Telesis FTP server:
f
tp://ftp.alliedtelesis.com
You must have FTP client software and log in to the server
to access the Allied Telesis FTP server from your
workstation’s command prompt. The user name is
“anonymous” and the password is your email address.