Samsung SPH-I500SS-XAR - Manual (Page 204)

Section 4: Safety Guidelines and Warranty Information
4B: Manufacturer’s Warranty 201
Question: Why is the computer asking for USB drivers when I plug in the
USB interface cable?
Answer: The cable cannot be plugged in the computer before the drivers
are installed using the Installation CD that came with your phone. DO
NOT ATTEMPT to install the drivers using the Windows Hardware
Manager. Unplug the cable from the computer. Perform the driver
installation procedure to install the drivers and then plug the cable back
in to the computer.
Question: I plugged in my USB cable while Windows was booting up and
I cannot perform a HotSync?
Answer: If the cable was plugged in while Windows was booting up,
there is a chance that the USB bus was being scanned before the cable
was connected. Later on when the bus was scanned again, it noticed that
the new device was present and added it to the list of devices. This may
cause unreliable results or behavior. Unplug the cable and reboot the
system. Wait until the system is done booting and then plug in the cable.
The cable can be unplugged or plugged in at anytime when the system is
active.
Resetting the i500
Question: How do I perform a soft reset on my i500?
Note: When you perform a Soft Reset, no stored data is lost.
Answer: Use the stylus briefly to press the reset button on the i500
located on the bottom of the phone, next to the power/accessory interface
connector.
Question: How do I perform a hard reset?
Note: All data is lost when a hard reset is performed. The handset is reset
to the factory settings.
Answer: To perform a hard reset:
1. Press and hold the Handheld Power button ( ) located on the side
of the phone, then use the stylus reset tool (unscrew the stylus to