EOTech MTM Mini-Thermal Monocular - Manual (Page 61)

3-7
SECTION II
SERVICE / PACKING AND UNPACKING
3.4 RETURN INSTRUCTIONS
For service, repair, or replacement, first e-mail
[email protected] or call toll-free 1-877-744-4803.
To assist with determining if the item is repairable, the
following information will be requested:
a. Serial number of the defective item;
b. Thorough description of the malfunction, defect, or
damage; and
c. If known, an explanation as to how the malfunction,
defect or damage occurred.
If the item is determined to be Beyond Economical Repair,
follow applicable replacement procedures through your
Property Officer. If it is determined that the item is under
warranty, or should be returned for repair, a Return Material
Authorization (RMA) number will be provided.
When returning the WTM for service / repair, the following
procedures should be followed to prevent any additional
damage:
a. Be sure that the WTM is free of all contaminants
such as dirt or any other foreign material.
b. Remove batteries.
c. Place the WTM in the soft carrying case.