HP Pavilion t350.uk Desktop PC User Manual

Page 91

troubleshooting

internet access

Symptom Problem Solution

Internet Service Provider
(ISP) account is not set up
properly.

Verify Internet settings, or contact your ISP for assistance.

Modem is not set up
properly.

Reconnect the modem, verifying connections; see page 8.
Note that your PC may also have an Ethernet network
interface (also called a network interface card, or NIC) that
connects to a LAN (Local Area Network). Although it looks
similar to the modem connector, the RJ-45 Ethernet network
connector is not the same. Verify that you are using the
modem connector. Do not connect a telephone cable to the
NIC. Do not plug a network cable to a telephone line;
doing so may damage the NIC.

Cannot connect to the
Internet.

Web browser is not set up
properly.

Verify that the Web browser is installed and set up to work
with your ISP.

Cannot automatically start
Internet programs.

You must log in to your ISP
before some programs will
start.

Internet takes too long to
download Web sites.

Modem is not set up
properly.

Verify that the correct modem speed and COM port are
selected:

Click Start, and then click Control Panel.

Click Printers and Other Hardware, if it is present.

Double-click Phone and Modem Options.

Select the Modems tab, and then click the Properties
button.

In the Device status area, verify the modem is working
properly.

In the Device usage area, verify the modem is enabled.

If there are further problems, click the Troubleshoot
button and follow the on-screen instructions.

The AOL program comes up
even it is not being used.

The PC is still trying to use
AOL for Internet access.

You may want to remove the AOL program.
To uninstall AOL:

Click Start on the taskbar.

Click Control Panel.

Double-click Add or Remove Programs.

Select America Online, click Change/Remove, and
then click Yes when the confirmation window opens.

NOTE: Removing the AOL program will not cancel your
account with AOL.