HP Color LaserJet 2550 Printer series - Manual (Page 9)

7 Problem solving
Resolving problems that did not generate messages .............................................................74
Troubleshooting checklist .................................................................................................74
Checking the network ..............................................................................................................76
Solving general printing problems ...........................................................................................77
Solving PostScript (PS) errors ................................................................................................82
Solving common Macintosh problems ....................................................................................83
Resolving problems that generated messages .......................................................................89
Messages for both Windows and Macintosh ....................................................................89
Messages for Windows only .............................................................................................89
Resolving the control panel messages ...................................................................................91
Supplies Status lights .......................................................................................................92
Printer Status lights ..........................................................................................................95
Secondary light patterns for Printer Status lights .............................................................98
Clearing jams ..........................................................................................................................99
Where to look for jams ......................................................................................................99
To clear jams from inside the printer ................................................................................99
To clear jams from input areas .......................................................................................100
To clear jams from output areas .....................................................................................102
Solving print-media problems ...............................................................................................104
Solving print-quality problems ...............................................................................................105
Print-quality checklist ......................................................................................................105
Solving issues with all printed documents ......................................................................105
Solving issues with color documents ..............................................................................114
Appendix A Accessories and ordering information
Supplies .................................................................................................................................120
Memory .................................................................................................................................121
Cable and interface accessories ...........................................................................................122
Paper handling accessories ..................................................................................................123
Paper and other print media .................................................................................................124
User-replaceable parts ..........................................................................................................126
Supplementary Documentation .............................................................................................127
Appendix B Service and support
Hewlett-Packard limited warranty statement ........................................................................129
Print Cartridge Limited Warranty Statement .........................................................................131
Availability of support and service .........................................................................................132
HP maintenance agreements ...............................................................................................132
Onsite service agreements .............................................................................................132
HP Express Exchange (U.S. and Canada only) ...................................................................133
To use HP Express Exchange .......................................................................................133
Repacking the printer ............................................................................................................134
To repack the printer ......................................................................................................134
Service information form .......................................................................................................136
Appendix C Specifications
Printer specifications .............................................................................................................137
Appendix D Regulatory information
Introduction ............................................................................................................................139
FCC regulations ....................................................................................................................140
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