Hp care packs and warranty extensions, Hp installation, Contact hp support – HP Designjet 3D Printer series User Manual
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HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printer’s warranty beyond the
standard period.
They include remote support. On-site service is also provided if necessary, with two alternative
response-time options.
•
Next business day.
•
Same business day, within four hours (may not be available in all countries).
For more information on HP Care Packs, please visit
http://www.hp.com/go/printservices/
.
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit
http://www.hp.com/
go/printservices/
.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
•
Review the troubleshooting suggestions in this guide.
•
If you call one of the Hewlett-Packard offices, please have the following information
available to help us answer your questions more quickly:
•
The printer you are using (the product number and the serial number, found on the label at
the back of the printer).
•
If there is an error code on the display panel, note it down;
•
The computer you are using.
•
Any special equipment or software you are using (for example, networks, switch-boxes,
modems or special software drivers.
•
The network cable you are using (by part number) and where you purchased it.
•
The software name and version you are currently using.
•
If possible, download the configuration file (.CFG) from the printer; you may be asked to
email it to the support center helping you.
See “Exporting printer configuration (.cfg) file”
Telephone number
Your HP Support telephone number is available on the Web: please visit