HP Designjet 3D Printer series - Manual (Page 54)

50
Troubl
eshooting
Fault determination codes
If a fault occurs which would prevent the printer from executing an operator request, the printer
will begin to shut down and cool. The panel will display an error code. An error-code list (with
the filename “error.txt”) can be found on the DVD-ROM for the printer firmware. (Because this list
may change with each new software version, be sure to check the error.txt attachment when you
install new firmware upgrades.)
After the printer has finished cooling, the only option displayed is Continue. Press Continue and
the printer will reboot and try to return to normal operation. If pressing Continue does not
eliminate the error, power should be cycled (see “Cycling power” on page 50. ); wait 60
seconds before switching power on again. In most cases you will be able to continue operation.
However, if the printer continues to shut down and display the same error, contact technical
support.
Exporting printer configuration (.cfg) file
If your printer is receiving fault determination codes, you may need to export a configuration
(.cfg) file from your printer to send to Customer Care.
Exporting configuration file from printer:
1. Open HP Designjet 3D Software Solution from your workstation.
2. Click on the Printer Services tab.
3. Click on the Export Configuration button.
4. Browse to the directory where you wish to save the configuration file.
5. Click on the Save button.
6. Close HP Designjet 3D Software Solution.
Cycling power
1. Turn the power switch to the OFF position. The display will show Shutting Down.
2. After the printer has cooled down enough to shut down, the display will go blank.
3. When the display is blank and the printer has shut down, turn the circuit breaker to the OFF
position.
4. Once the circuit breaker has been turned to the OFF position, wait 60 seconds and turn the
circuit breaker back to the ON position.
5. Turn the power switch to the ON position. The printer display will show that it is starting up.
Once the display shows Idle or Ready to Print, you can send a file to the printer to be printed.