HP Netserver L Server series - Manual (Page 3)

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Contents
1 DiagTools Overview..........................................................................................................................1
Introduction to Hardware Diagnostic Tools ...........................................................................................1
DiagTools Requirements and Capabilities............................................................................................1
DiagTools Requirements .................................................................................................................1
DiagTools Capabilities .....................................................................................................................2
DiagTools User Interface Modes: Graphical or Text-Based ..............................................................3
Hardware Detection .............................................................................................................................3
Overview of Configuration Detection ...............................................................................................3
What is Detected .............................................................................................................................3
About Error Messages .........................................................................................................................3
Advantages and Limitations of Hardware Diagnostics ..........................................................................3
Latest Version of the Software and the Documentation ....................................................................4
2 Preparing to Run DiagTools.............................................................................................................5
Begin with Simple Troubleshooting ......................................................................................................5
Starting Troubleshooting..................................................................................................................5
Preparations for Running DiagTools ....................................................................................................5
DiagTools Is Installed with the Utility Partition..................................................................................5
Preparing for Remote Operation ......................................................................................................6
How to Make DiagTools Diskettes with a Windows System.............................................................6
Shall I Use the Diskette or the Utility Partition? ....................................................................................6
3 Running DiagTools in the Graphical Mode (from Diskette)............................................................9
Bring the NetServer Down ...................................................................................................................9
Starting the Graphical Mode from Diskette...........................................................................................9
Starting Configuration Detection ....................................................................................................10
Running the Basic Tests ....................................................................................................................10
Interpreting Basic Test Results ..........................................................................................................10
Create Support Ticket....................................................................................................................10
Use the Error Code Viewer to Review Corrective Actions ..............................................................11
Running the Advanced System Tests ................................................................................................12
Advanced System Test Menus and Options...................................................................................12
Two Ways to Review Results.............................................................................................................13
Error Message Viewer....................................................................................................................13
Reviewing Results: Saving and Printing the Support Ticket ...........................................................13
To Create A Support Ticket ...........................................................................................................14
Troubleshooting When Devices are not Detected ..............................................................................14
Processor and Memory Non Detected Troubleshooting..................................................................14
SCSI Device Non Detected Troubleshooting..................................................................................15
4 Running DiagTools in the Text Mode (from the Utility Partition).................................................17
Preparation in Advance .....................................................................................................................17
Before You Begin: A Note on Running DiagTools on a Distant Server ...............................................17
Accessing the Utility Partition.........................................................................................................17
Select the Utility Partition...................................................................................................................18
Main Menu in Text Mode ...................................................................................................................18
Running the Basic Tests ....................................................................................................................18