Contact hp support, How to contact hp support, Contact – HP Designjet T920 ePrinter series User Manual
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Available for most HP products currently under warranty or contract.
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Available in most countries.
For more information about Customer Self Repair, see
Contact HP Support
HP Support is available to you by telephone or instant messaging. What to do before you call:
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Review the troubleshooting suggestions in this guide.
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Review the relevant driver documentation.
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If you have installed third-party software drivers and RIPs, see their documentation.
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If you call one of the Hewlett-Packard offices, please have the following information available to help
us answer your questions more quickly:
◦
The product you are using (the product number and the serial number, found on the label at the
back of the product)
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If there is an error code on the front panel, note it down; see
◦
The product's Service ID: at the front panel, press
, then
, then
.
◦
The computer you are using
◦
Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems or special software drivers)
◦
The cable you are using (by part number) and where you purchased it
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The software name and version you are currently using
◦
If possible, print out the following reports from the front panel; you may be asked to fax or email
them to the support center helping you: Configuration, Usage Report and “all pages above” from
Service Information (see
The printer’s internal prints on page 12
). Alternatively, in the Embedded
Web Server, go to Support > Service support > Printer information > All pages.
How to contact HP Support
You can review latest information related to your product and get chat assistance
.
You can also get chat assistance on your smartphone by using the HP Support Center Mobile App:
Your HP Support telephone number is available on the Web: please visit
ENWW
Contact HP Support 191