HP Insight Online Software - Manual (Page 5)

Chapter 1: Overview
HP Support Center ( http://www.hp.com/go/hpsc ) is home to HP Insight Online. Through Insight Online,
you and, optionally, HP Authorized Channel partners, have web access to feature services such as:
l
Devices, which provides the ability to organize and monitor your managed devices.
l
Service events, generated and reported to HP by managed devices.
l
Support Cases associated with your HP Passport ID.
l
Contracts and warranties associated with your HP Passport ID, or shared with you by other users.
l
Service credits, which allows you to view Proactive Service Credits you have purchased, and HP
Proactive Select Services exchanged and available for exchange for those credits.
These features are available for your managed devices, which are devices that typically have a
management protocol such as SNMP or WBEM installed. Managed devices include:
l
Servers, storage systems, solutions and switches, registered for remote support using the central
connect method. With central connect you register the device to communicate with HP through an HP
Insight Remote Support (RS) centralized Hosting Device in your local environment.
l
ProLiant Gen8 servers registered for remote support using the direct connect method. This method is
available using HP iLO Management Engine 4 1.40 or later, or Intelligent Provisioning 1.60 or later.
l
BladeSystem c-Class enclosures registered for remote support using the direct connect method. This
method is available using the Onboard Administrator (OA) 4.11 or later.
Page 5 of 51 HP Insight Online: User's Guide