Service levels – HP Insight Online Software User Manual
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Figure 6.3 Add a favorite customer
A star is then added to the customer object. Selecting at least one favorite customer activates the
"Favorites only" filter on the right.
Figure 6.4 Favorite customers
You can select a maximum of 25 favorites.
Initially, all customers are displayed by default. Click on "Favorites only" to display favorite customers,
and "All customers" to change back. This choice remains your default customer view until you change it.
The View filters and the Search action will apply to the set of customers you are viewing--either all
customers or favorites only.
You can hover over a favorite customer object and remove it from your favorites. If you remove all
favorites, the "Favorites only" filter is deactivated.
Service levels
HP Authorized Channel Partners can use the Service levels feature to view information about the highest
service level (such as an HP warranty, support agreement or an HP Care Pack) available that applies to
each device that is monitored by HP remote support. For HP Authorized Resellers to see service level
HP Insight Online: User's Guide
Page 37 of 51
Chapter 6: HP Authorized Channel Partners