Chapter 4: reports and messages, Reports, Message log – HP Insight Online Software User Manual
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Chapter 4: Reports and messages
Reports
The reporting feature lets you easily generate reports, save them for reuse, and view a log of prior results,
allowing you to manage your reports efficiently. Reports are available to users and to HP Authorized
Channel Partners. You can generate reports for the following:
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HP Care Packs only
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Support agreements only (use the Contracts report)
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HP Care Packs, support agreements, and warranties (use the Contracts and warranties report)
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Device configuration
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Firmware
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Service events
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Support cases
See the HP Insight Online Reporting Guide
for details.
Message log
The message log is a list of messages about direct connect devices that are registered to your HP
Passport ID or that are in device groups shared with you. The messages contain information about issues
such as monitoring, registration and connection problems, and overdue communications. The log can also
contain messages about the status of batch processes submitted for completion of device registration,
and the update of service information.
Each message in the log contains fields for time generated, message type, device name and description.
By default the listing is sorted by Coordinated Universal Time (UTC) time generated, not converted to the
time zone specified in your profile. Click on the other column heads to sort by those fields. Select a
message type from the View drop-down menu at the top to display messages of a particular type. Click on
the description field to display the individual message, or hover over the field to see the first 290
characters of the description.
In an individual message, click on the device name to go to the overview for that device.
Access the message log from various locations. Click on the View message log item on these pages:
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The Dashboard’s Actions drop-down menu (
View message log from the Dashboard
).
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The Devices feature's top-level view (in the Actions drop-down menu).
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HP Insight Online: User's Guide