HP Insight Online Software - Manual (Page 43)

To link to a contract or warranty, you need your HP Passport ID and the following information:
Contract or warranty
type Identifier Required additional information
Support agreement Service Agreement ID Support Account Reference (SAR)
HP Care Pack HP Care Pack ID HP Care Pack product number*, country of
purchase
Warranty Warranty serial number Warranty product number*, country of purchase
The table below lists the location of the required information:
Required information Where to find
Service Agreement ID B,C,D
Support Account Reference (SAR) B,C,D
HP Care Pack ID B,C
Warranty serial number A, B, D
HP Care Pack product number* B, D
Warranty product number* A, B
A. On the product itself.
B. On the support documentation.
C. At the Electronic Support Contract Assistant website.
D. On the customer cover letter that describes the contract or warranty.
* The product number(s) of the products covered by the HP Care Pack or warranty
The first person who links an HP contract or warranty becomes the initial owner. As owner you decide the
ownership type: single or multiple. This choice affects the visibility of the contract or warranty. In general it
is best practice to select multiple ownership, since this type of support is typically managed by a group,
not an individual.
If you try to link a contract or warranty and see an error message stating that the support agreement is
already linked to someone else, contact that owner to get access rights. This may be the result of the
owner selecting single ownership when creating the link, and not creating a share with a user group that
includes you. The owner may not be revealed, if the owner has not shared his or her contact information,
so you may have to find the contract administrator on your site to identify the owner. Once identified the
owner should change the ownership type for that contract or warranty link from single to multiple, or add
you to a share with the necessary privileges.
HP Insight Online: User's Guide Page 43 of 51
Chapter 7: Manage contracts and warranties