HP Matrix Operating Environment Software - Manual (Page 159)

F Troubleshooting in Capacity Advisor
Behaviors that you might see when working within the Capacity Advisor user interface that may
not have error or warning messages associated with them are explained in this appendix.
When there is no connection
Within an interdependent product like Insight Dynamics, there are conditions that can create
errors in connection that make it difficult or impossible for some functions to complete in Capacity
Advisor.
Errors in CMS or managed node configuration
Insight Dynamics provides a tool called
vseassist that you can use to identify and troubleshoot system configuration errors that may
be preventing data collection or other use of Capacity Advisor. For full information on the
vseassist
tool, see HP Insight Dynamics 6.0 Getting Started Guide.
Internet Explorer times out before report generation completes In the case where you request a
report using data from many managed systems (>100), Microsoft Internet Explorer may end the
session connection before the report is complete. This ends the report creation; no report is
generated for viewing or download.
Suggested action: One way to address this behavior is to create a registry key on your local
Microsoft Windows system to extend the amount of time that Internet Explorer will wait before
closing the connection, as follows:
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"MaxConnectionsPer1_0Server"=dword:00000005
"MaxConnectionsPerServer"=dword:00000005
"ReceiveTimeout"=dword:5265C0
These settings cause the following to occur:
•
MaxConnectionsPer1_0Server and MaxConnectionsPerServer increase the
maximum number of connections that can be used to handle the traffic from the browser.
(Normally, the value is 2 connections per server; this example shows 5 connections per
server.)
• ReceiveTimeout extends the timeout boundary of the browser. (Use hexadecimal values
to adjust the time to the desired number of hours, with 24 hours being the maximum time
that will work successfully.)
Other alternatives include:
•
reducing the number of systems included in a single report to <100.
• running large reports in Mozilla Firefox browser, where this behavior does not seem to
occur.
capprofile hangs when exporting non-contiguous data into Capacity Advisor for profiling
capprofile
may hang when exporting large amounts of non-contiguous data (data set containing
significant periods when data was not collected interspersed with periods of data collection).
Suggested action: Export contiguous chunks of data.
Licensing - general
To collect data from a managed node, that node must be licensed to fully
use Capacity Advisor or must have a limited license (the HP Insight Capacity Advisor
Consolidation software) for data collection only. For information on licensing, see the “Licenses
management” chapter in HP Insight Dynamics 6.0 Getting Started Guide and
“Data collection and
the HP Insight Capacity Advisor Consolidation software” (page 61) .
License check fails The licensing check conducted by Capacity Advisor will fail in the case
where a duration license has been assigned or locked prior to HP SIM discovering the serial
number of the system. Suggested action: Confirm that a system has been fully discovered in HP
SIM before assigning a duration license to it. For systems for which HP SIM does not attempt to
discover serial numbers, this problem does not occur. (For a definition of a “duration license”,
see “About Licenses” in the HP Systems Insight Manager 6.0 online help.)
When there is no connection 159