AT&T System 85 User Manual
Page 34
CHAPTER 4. OPERATING PROCEDURES
2.
3.
4.
5.
6.
7.
8.
9.
10.
Press
[START]
.
Listen for dial tone.
Dial CDRR account
Listen for dial tone.
SPLIT light goes on. Caller is separated from the connection.
number access code and Account Charge” Number.
Press appropriate hundreds group select button.
Group select light goes on.
In a 3- or 4- digit dialing plan, press the DXS button for the VDN.
Associated BLF light does not go on.
in a 5-digit dialing plan, dial the VDN.
Within 4 seconds, press
[RELEASE]
. Calling party commences vector processing.
Stay on connection after 4 seconds.
Listen for tone:
Ringing—attendant ringing available ACD agent. Release caller to connect with
agent.
Busy tone— no ACD agent is available. Go to Step 7 of previous procedure.
Press
[CANCL]
, and report to the caller.
If the caller does not wish to wait, press
[RELEASE]
.
Display, ATND, and SPLIT lights go off. PA light goes on.
If the caller wishes to wait, press
[HOLD]
.
HOLD light goes on.
At the end of every timed-reminder interval (30 second), the HOLD light flashes, and timed-
reminder tone sounds. This sequence continues until the caller is connected.
Extending a Call to a Data Communications Access (DCA) Port
You may be requested to extend a call to a DCA port if you are controlling trunks assigned
to DCA ports.
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