AT&T System 85 User Manual

Page 129

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALS

3. Dial desired trunk group member number.

◆

INVALID

displayed, and intercept tone heard—invalid trunk group member

number; press

[CANCL]

(on attendant console) or

[Drop]

(on voice terminal).

Try again.

VERIFIED

displayed, and confirmation tone heard—trunk is idle and 1-way

incoming. Verification is successful. Release from the call.

Ringback heard —trunk is idle automatic tie trunk or release link trunk.

Verification is successful. Release from the call.

Dial tone heard—trunk is idle and can be used to make a test call.

Verification is successful. Make test call, or release from the call.

BRIDGED

displayed, and trunk is bridged onto active call. Initial warning tone

heard—verification successful. Talk to bridged parties, or release from the
call.

OUT OF SERVICE

displayed, and reorder tone heard;

attendant console or

[Drop]

(on voice terminal). Report

condition to appropriate personnel.

press

[CANCL]

(on

the out-of-service

Trunk Identification

When a voice terminal user in the system experiences noise or poor transmission on a trunk,
the user can conference the attendant (or the voice terminal user assigned to monitor trunks)

into the call. The attendant or assigned voice terminal user can then use the Trunk
Identification feature to identify the specific trunk that is faulty and report it for maintenance.

The feature can also be used on trunk calls originated or received by the monitoring user.

The trunk identification (access code and group number) is displayed when you press

TRK

during a call. If two trunks are used for the call, the identification of the last trunk added to
the call is displayed. Trunk identification is denied if more than two trunks are on a call.

In the operation given here, the assumption is that you are on an active call; however, the

TRK ID button can be used while a trunk is being accessed, while digits are being outpulsed

on a trunk, or during intervals between digit outpulsing.

To identify a specific trunk being used on a call:

Press

TRK

I D

◆

Trunk access code and trunk group member number are displayed.

2. Report the trunk problem and the identification information to the System Manager or

other appropriate personnel.

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