Teledyne LeCroy ADP300_305 - Manual (Page 23)

Operator’s Manual
Returning a Defective Probe
Contact your local Teledyne LeCroy service center for calibration or other
service.
If the product cannot be serviced on location, the service center will give you a
Return Material Authorization (RMA) code and instruct you where to ship the
product. All products returned to the factory must have an RMA.
Return shipments must be prepaid. Teledyne LeCroy cannot accept COD or
Collect shipments. We recommend air-freighting. Insure the item you’re
returning for at least the replacement cost.
1. Remove all accessories from the device. Do not include the manual.
2. Pack the product in its case, surrounded by the original packing material (or
equivalent).
3. Label the case with a tag containing:
• The RMA
• Name and address of the owner
• Product model and serial number
• Description of failure or requisite service
4. Pack the product case in a cardboard shipping box with adequate padding to
avoid damage in transit.
5. Mark the outside of the box with the shipping address given to you by
Teledyne LeCroy; be sure to add the following:
• ATTN:
• FRAGILE
6. If returning a product to a different country:
• Mark the shipment as a "Return of US manufactured goods for
warranty repair/recalibration."
• If there is a cost for the service, list the cost in the Value column and
the original purchase price "For insurance purposes only."
• Be very specific about the reason for shipment. Duties may have to be
paid on the value of the service.
923079-00 Rev A 19