Contacting tech support – Staub Electronics B-500-MTRX-230-8X16 BINARY - HDMI 8X16 MATRIX SWITCH WITH HDMI AND HDBASET OUTPUTS User Manual
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B-500-MTRX-230 Installation Manual
Pg. 27
www.snapav.com Support: 866.838.5052
If a display on an output using 2 channel stereo audio is switched to an input with its EDID set to surround sound audio
format, audio at the display speakers may be garbled, missing pieces of the audio track, or muted altogether. This
symptom indicates that the display cannot down-convert the audio stream from the source. To fix this issue, the source
must be set to output only 2 channel stereo audio.
This may result in limited audio quality in zones with surround systems. With sources like cable or satellite boxes,
surround sound audio isn’t as critical to the end user experience, so these sources can send stereo audio through the
speaker system with no perceived difference. For Blu-ray players or streaming devices where sound quality is critical,
the compromise would be to connect a second source of the same type so that one is set to stereo and one is set to
surround sound, or one is connected directly to the AV receiver instead of the matrix switch.
12.4. Audio Issues
13. Contacting Tech Support
Phone: (866) 838-5052
Email: [email protected]