eLine Technology EYS-VMS eyStream User Manual Part3 - Manual (Page 80)

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To activate EyStream, please refer to the document titled Activation Guide ,
step-by-step instructions on activating, updating and upgrading EyStream .
which presents
It is also recommended that you use the prompts displayed in the product activation utility's
dialog boxes.
EyStream Support Tool
Purpose of the Support.exe Utility
The Support.exe utility is designed to collect information about the configuration and operating
status of hardware, the Windows operating system, and the EyStream software. The utility
generates an archive that can be used by the company’s technical support department. In case of
malfunctions or errors in the EyStream software package, please send our technical support team
an email message containing a description of the problem and attach the archive that was
generated by the Support.exe utility at [email protected].
Launching and Closing the Utility
The Support.exe utility is launched using the Start menu, which is intended for launching user
programs in Windows. Go to Start All Programs EyStream Utilities Support Tool.
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