Datamax-O'Neil M-Class Mark II Operator’s Manual - Manual (Page 90)

Appendix C – Paper Menu Setup 84
Label Alignment Troubleshooting
If you experience label alignment problems, the following table offers possible causes and
solutions.
Problem Possible Cause Solution
Attempting to
perform Label
Alignment results in
no paper movement.
With the Present
Sensor enabled, Label
Alignment cannot be
performed without a
Label Length.
 Set Label Alignment to AUTO, press and hold
FEED
until media moves for the automatic
length measurement.
~OR~
 Re-measure the Label Alignment Length. Use
Printer Setup mode to enter the new length. Print
a Database Configuration label to ensure the new
length has been set.
First label is wasted
during alignment. All
labels thereafter print
to the correct start of
print position.
Alignment Length is
too long.
~OR~
For labels whose
length and stop
position cause them to
stop between labels on
the media sensor, the
alignment function can
result in wasted labels.
 Set Label Alignment to AUTO, press and hold
FEED
until paper moves for automatic Label
Alignment length measurement.
~OR~
 Re-measure Label Alignment Length, use Menu
Setup to set new length, ensure desired length
has been set.
 Obtain a slightly different label Alignment Length
measurement. Using the Label Alignment AUTO
mode, hold the
FEED
button to force an
alignment and label measurement. Ensuring
slack in the label stock may result in a slightly
different measurement. The Alignment Length
may also be set manually via the Setup Menu.
Increasing or decreasing the value by 1 or 2 units
(inches/100) may help to prevent the wasted
labels; however, this may result in incorrect print
positions for labels that are short in length.
Label Alignment is
incorrect. Pressing
FEED
successively
results in a short
label length, one-
inch.
Label Alignment
Length is not correct.
The default Label
Alignment Length is
1.00”, and will result in
this behavior when any
larger label length is
used without setting
the appropriate length.
 Set Label Alignment to AUTO. Press and hold
FEED
until paper moves for automatic Label
Alignment Length measurement.
~OR~
 Measure the label length and use the Setup
Menu to set the new length. Print a Database
Configuration label to ensure the new length has
been set.