Neff K3990X7 - Manual (Page 32)

32
Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Customer service will charge you for advice, even if the appliance is still under guarantee!
Refrigerator and freezer
compartments
Fault Possible cause Remedial action
Appliance has no refrigerating
capacity. The interior light is not
functioning.
Power failure; the fuse has been
switched off; the mains plug has
not been inserted properly.
Check whether the power is on, the fuse must
be switched on.
The refrigerating unit is switching
f tl d f
Appliance door opened frequently. Do not open the door unnecessarily.
on more frequently and for
longer.
Large quantities of fresh food are
being frozen.
Do not exceed max. freezing capacity.
The ventilation openings have been
covered.
Remove obstacles.
The temperature in the
refrigerator or freezer
compartment is too cold.
Temperature has been set too low. Select a warmer temperature
(see Setting the temperature").
The frozen food is frozen solid. Loosen frozen food with a blunt object. Do not use
a knife or pointed object.
There is a thick layer of frost
in the freezer compartment.
Always ensure that the appliance door is closed.
The interior light is not
functioning.
The bulb is defective. Replace bulb (see Changing the bulb").
Light switch is sticking. Check whether it can be moved.
The freezer compartment is no
longer reaching the selected
temperature.
The freezer compartment door
was open too long. The evaporator
(refrigeration generator) is covered
in such a thick layer of ice that the
fully automatic defrosting system
is no longer able to defrost this
amount of ice.
Take frozen food out of the appliance, insulate
thoroughly and place in a cool location. After
approx. 12 hours the ice in the refrigerating system
has thawed. Switch on the appliance again and put
back the frozen food.
Note!
To prevent loss of refrigeration, do not open the
refrigerator compartment door unnecessarily often.
If the fault cannot be rectified by means of the above
information, please call customer service.
Water and ice dispenser
Fault Possible cause Remedial action
Despite prolonged operating
ti i b t b i
Tap turned off. Turn tap on.
time, ice cubes are not being
dispensed.
Water supply is interrupted.
Water pressure too low.
Inform plumber.
Ice maker is locked. The symbol
is lit on the display panel.
Press Ice maker" lock button.
Freezer compartment too warm. Lower temperature in the freezer compartment
(see Setting the temperature").
Ice cubes are in the ice cube
container but are not being
dispensed.
Ice cubes are frozen together. Remove and empty the ice cube container.
Ice cubes are jammed in the
outlet of the ice cube container
or in the ice crusher.
Remove the ice cube container and rotate the screw
conveyor by hand. Loosen any jammed chunks of
ice with a wooden chopstick.
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