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Initial troubleshooting checklist – Acer AW2000h-AW170h User Manual

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Initial troubleshooting checklist

Use the checklist below to eliminate the possible cause for the problem
you are encountering.

AC power available at the wall outlet?

Is the power supply module properly installed?

Is the system power cord properly plugged into the power supply
module socket? and connected to a NEMA 5-15R outlet for 100-
120 V or a NEMA 6-15R outlet for 200-240 V?

Are all peripheral cables correctly connected and secured?

Did you press the system power button to turn the server on
(power on indicator should be lit green)?

Are all device drivers properly installed?

Is hard disk drive(s) properly formatted and configured?

Are the BIOS configuration settings in the BIOS setup utility
correct?

Is the operating system properly loaded?

Refer to the operating system documentation.

Are all hardware components compliant with the tested
components lists?

Are all internal cables correctly connected and secured?

Are the processors fully seated in their mainboard sockets?

Are all standoffs in the proper location and not touching any
components, causing a potential short?

Are all add-in expansion cards fully seated in their mainboard
slots?

Are all system jumpers correctly set?

Are all switch settings on add-in boards and peripheral devices
correct?
To check these settings, refer to the manufacturer’s
documentation that comes with them. If applicable, ensure that
there are no conflicts (e.g., two add-in boards sharing the same
interrupt.

This manual is related to the following products: