Ocean Optics Jaz Install User Manual

Page 55

6: Maintenance

013-RD000-000-02-201103

Note

If these procedures do not correct your device driver problem, you must obtain the
Correcting Device Driver Issues document from the Ocean Optics website:

http://www.oceanoptics.com/technical/engineering/correctingdevicedriverissues.pdf

Remove the Unknown Device from Windows Device Manager

►

Procedure

1. Open Windows Device Manager. Consult the Windows operating instructions for your computer

for directions, if needed.

2. Locate the Other Devices option and expand the Other Devices selection by clicking on the "+"

sign to the immediate left.

Note

Improperly installed USB devices can also appear under the Universal Serial Bus
Controller option. Be sure to check this location if you cannot locate the unknown device.

3. Locate the unknown device (marked with a large question mark). Right-click on the Unknown

Device listing and select the Uninstall or Remove option.

4. Click the OK button to continue. A warning box appears confirming the removal of the Unknown

Device. Click the OK button to confirm the device removal.

5. Disconnect Jaz from your computer.

6. Locate the section in this chapter that is appropriate to your operating system and perform the

steps in the following

Remove Improperly Installed Files

section.

Remove Improperly Installed Files

►

Procedure

1. Open Windows Explorer.

4. Navigate to the Windows | INF directory.

Note

If the INF directory is not visible, you must disable the Hide System Files and Folders
and Hide File Extensions for Known File Types options in Windows Folder Options.
Access Windows Folder Options from Windows Explorer, under the Tools | Folder
Options menu selection.