AASTRA 4223 Professional for MD Evolution User Guide - Manual (Page 81)

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MD Evolution – Dialog 4223 Professional
Group Services
Group Services
Most of the time, you will be working as a team – within a depart-
ment, for example. Your extension offers you different additional
services designed specifically for working as a team.
First of all, it provides the option of supervising your colleagues’
extensions, thus ensuring comprehensive call coverage. You may
also very simply call a colleague or intercept calls for each other.
Secondly, your extension may also be part of a hunt group – within
your department or another department – that calling parties may
call whenever they need to, not just to contact you personally, but
to contact someone within your department.
Your extension provides a simplified call pick-up service within a
hunt group. It also offers you the option of managing your own
participation in this service within the group. This is also referred to
as the In/Out status management within a group.
If you have been designated as the supervisor of a hunt group, you
have the ability to open and close the hunt group according to your
department’s business hours.
Your extension may also offer you a broadcast group service,
which would enable you to send a general announcement to all
extensions that belong to the broadcast group(s). These groups
may be com-
pletely different from any hunt group to which you may belong.
Finally, while it’s not really a group service, you also have access
to a personal group, which is designed for grouping various exten-
sions that may be assigned to you – for example, your Dialog 4223
Professional extension, and a DECT cordless phone. Different ser-
vices are then provided for you to process your calls as efficiently
as possible within a personal group.