Operations for general calls in day mode – AASTRA 4223 Professional for MD Evolution User Guide User Manual

Page 124

Services Reserved for Attendants

MD Evolution – Dialog 4223 Professional

124

Operations for General Calls in Day Mode

As an attendant, your role is to process your facility’s general calls

during your shift.
When we refer to “Day mode”, we are referring to the mode that is

automatically activated when you assume your duties (or when the

first attendant does so), and remains applicable as long as your

status (or at least one attendant’s status) remains in active general

calls acceptance mode (see details to follow).
Your facility’s general calls are, firstly, all of the external calls

received on your facility’s general number – not those that are

initially routed to a specific user.
Secondly, they are the calls that are directly addressed to joint DID

(Direct Inward Dialling) users that are automatically re-directed to

you, as a result of a no-answer or busy condition for the said users,

and usually within a timeframe of 30 seconds.
These general calls are presented simultaneously to all active attend-

ants, with a specific message that enables you to distinguish them:
•

I. DIRECT or I. UNUSED NUMBER for a call received on your

facility’s general number, or on a non-assigned DID numbers,

•

I. NO ANSWER FROM for a call re-directed when an

identified internal user does not answer,

•

I. BUSY ON for a call re-directed when an identified

internal user’s line is busy.

The letter “I”, which stands for “Instance” indicates that this consists

of a call that has not yet been processed on any of your facility’s

extensions.

You may then process each call just as you would one of your

personal calls; typically, you will transfer the call to another user

within your telephone facility.
The call transfer may be made after you have conversed with the

requested party, but it may also be transferred directly on his/her

extension’s ringing or busy conditions. See also the “

If the calling party is an external caller, you retain supervision of the

transferred call until the requested internal user has answered.

The LED associated with the line key on which this call is processed

continues to flash.

L1 Aastra-00164477500

I. NO ANSWER FROM SMITH Peter-405
REDIAL

CALLERS

PICKUP

NAME