M-AUDIO MIDISPORT 8x8/s - Manual (Page 49)

If the SMPTE can be heard on neighboring tracks (i.e. there is cross-talk), then try
striping the tape at a lower level. The MIDISPORT8x8/s SMPTE waveform is
specially designed to limit cross-talk (per the SMPTE specification). However, if
it is recorded “too hot”, the signal could bleed into other tracks just as any other
audio signal could.
Before Calling Tech Support
It is best to be in front of the computer in which you are installing the
MIDISPORT 8x8/s when attempting to reach Midiman Technical Support for
help.
Have the computer powered up, with the MIDISPORT 8x8/s Driver Disk and
this manual close by.
Please be ready to identify which Midiman product you have, and to concisely
explain what the problem is that you are encountering.
Take a deep breath, then dial the Tech Support number listed on the back of the
manual or email at the address listed.
Tech Support hours are 9AM to 5PM Pacific time, Monday thru Friday. There is
no best time to call, but persevere and you will get through to a human being
who will be eager to help you.
Expect email answers within 24 to 36 hours.
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