Technical support and information, Technical support and information xii – Nortel Networks OPTera Metro 3500 User Manual
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OPTera Metro 3500 Multiservice Platform NTRN10AN Rel 12.1 Standard Iss 1 Apr 2004
Technical support and information
For technical support and information from Nortel Networks, refer to the
following table.
Technical Assistance Service
For service-affecting problems:
For 24-hour emergency recovery or software upgrade
support, that is, for:
• restoration of service for equipment that has been carrying
traffic and is out of service
• issues that prevent traffic protection switching
• issues that prevent completion of software upgrades
North America:
1-800-4NORTEL (1-800-466-7835)
International:
001-919-992-8300
For non-service-affecting problems:
For 24-hour support on issues requiring immediate support
or for 14-hour support (8 a.m. to 10 p.m. EST) on upgrade
notification and non-urgent issues.
North America:
1-800-4NORTEL (1-800-466-7835)
Note: You require an express routing
code (ERC). To determine the ERC, see
our corporate Web site at
www.nortelnetworks.com. Click on the
Express Routing Codes link.
International:
Varies according to country. For a list of
telephone numbers, see our corporate
Web site at www.nortelnetworks.com.
Click on the Contact Us link.
Global software upgrade support:
North America:
1-800-4NORTEL (1-800-466-7835)
International:
Varies according to country. For a list of
telephone numbers, see our corporate
Web site at www.nortelnetworks.com.
Click on the Contact Us link.