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Appendix d: technical support, Technical support services – Promise Technology FastTrak SX Series Version 4.4 User Manual

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Appendix D: Technical Support

Promise Technical Support provides several support options for Promise users
to access information and updates. We encourage you to use one of our
electronic services, which provide product information updates for the most
efficient service and support.

If you decide to contact us, please have the following information available:

Product model and serial number

BIOS and driver version numbers

A description of the problem / situation

System configuration information, including: motherboard and CPU
type, hard drive model(s), ATA/ATAPI drives & devices, and other
controllers.

Technical Support Services

Promise Online

TM

Web Site

http://www.promise.com
(technical documents, drivers, utilities, etc.)

USA Tech Support Center

E-mail Support

[email protected]

Fax Technical Support

(408) 228-6401
Attention: Technical Support

Phone Technical Support

(408) 228-6402
7:30-5:30pm M-F Pacific Standard Time

If you wish to write us for
support:

Promise Technology, Inc.
Attn: Technical Support
1745 McCandless Drive
Milpitas, CA 95035, USA

European Tech Support

E-mail Support

[email protected]

Fax Technical Support

+31 (0) 40 256 9463
Attention: Technical Support

Phone Technical Support

+31 (0) 40 235 2600
8:30-5:00pm The Netherlands Time

If you wish to write us for
support:

Promise Technology Europe B.V.
Attn: Technical Support
Luchthavenweg 81-125
5657 EA Eindhoven, The Netherlands