Polycom Audio and Video - Manual (Page 109)

Chapter 7 - Diagnostics and General Troubleshooting
© Polycom, Inc. 7 - 17
Error Indications
Symptom Problem Corrective action
The System Information
screen shows “waiting” in
the IP Video Number
field. The LAN is not working. Check the LAN connection.
Contact your network service provider.
The DHCP server is not
available. Contact your network service provider to correct the
problem with the server or to assign a static IP address.
The system displays a
message stating that
there are too many
Global Directory entries. The system’s Global
Directory display is limited
to 4000 entries. 1. Go to System Information > > >
System Status, highlight Global Directories, and
press the
Help button. The system lists the
Global Directory servers to which it is registered, and
the number of directory entries from each.
2. Unregister the system from one or more of the Global
Directory servers.
Low battery icon on the
screen. Low batteries in the remote
control. Replace the batteries in the remote control with 3 AAA
batteries.
The screen displays
an error icon during
an ISDN call. The system has received
more than the acceptable
number of CRC errors or
FEC errors within one
second. Retry the call if the video or audio quality becomes
unacceptable to the call participants.
The screen displays
an error icon during
an IP call. The system has detected
packet loss above the
acceptable level set for the
system. Retry the call if the video or audio quality becomes
unacceptable to the call participants.