Other troubleshooting tips – Smart Technologies 2011 User Manual
Page 115
Other troubleshooting tips
Symptom/observation
Action/remedy
When you export SMART Response
question set results from a SMART
Notebook file using the CSV
command, fractions change to dates.
In your exported results, change the exported dates to
fractions, add a space before each fraction and convert the
month to its numerical value. The converted month is the
fraction’s numerator, and the day is the denominator.
Your computer doesn’t recognize
SMART Response software, and the
receiver’s Status LED light remains
solid red.
Remove the SMART Response hardware drivers on your
computer, and then reconnect the receiver following the
instructions in The SMART Response System Receiver
Doesn't Work
The receiver's Status LED flashes red
when SMART Response software is in
CE or VE mode.
This is normal. When SMART Response software is in a
mode that doesn't require a receiver, the software doesn't
start the hardware drivers.
Responses from students don’t appear
in SMART Notebook reports.
Wait at least 10 seconds after the last student responds
before you stop a question set.
Additional SMART Response
receivers don’t connect to the network
when you install more than one
receiver on your computer.
Disconnect the additional receiver’s USB plug to resume
normal operation. Disconnect and reconnect the first
receiver’s USB plug if it doesn’t work, or if the Status light
turns red.
N
N O T E
Installing more than one receiver affects your computer’s
performance and doesn’t increase your reception.
C H A P T E R 5
Maintaining your SMART Response system
109