Sun Microsystems TIMBERWOLF 9740 - Manual (Page 70)

Sun’s Worldwide Offices
5-2 Revision P 95693
2. Describe the problem to the call taker. The call taker will ask several
questions and will either route your call to a trained support technician or
dispatch a service representative.
If you have the following information when placing a service call, the process
will be much easier:
■
Sun’s Worldwide Offices
You may contact any of Sun’s worldwide offices to discuss complete storage, service, and
support solutions for your organization. You can find address and telephone number
information on Sun’s external Web site at:
http://www.sun.com/worldwide/
Account name
Site location number
Contact name
Telephone number
Equipment model number
Device address
Device serial number
(if known)
Urgency of problem
Fault Symptom Code (FSC)
Problem description