Communication failure, Fault messages, Ignition failure – State Industries SHE50-100PE User Manual
Page 68
66
Servicing should only be performed by a Qualified Service Agent
fault messages
displayed message/condition/indicates
possible causes - checK/repair
Ignition Failure
The Control System has detected less than 1.0 μA (dC
micro amps) through the flame sensor during the Ignition
Verification operating state on three consecutive trials for
ignition.
CHANGE
BACK
ADVANCED
Ignition Failure
Fault occurred 2 mins ago
The water heater has failed to
ignite the burner.
Call a service professional:
Your Company Name Here
(press [DOWN] for more....)
Important Service Reminder:
When performing any troubleshooting steps outlined in
this manual always consider the wiring and connectors
between components. Perform a close visual inspection
of all wiring and connectors to a given component before
replacement.
• Check for flame sensing current during the Ignition
Verification operating state. Perform the Flame
Sensing Current Test on page 19.
• The Combustion Blower and Burner Assembly must
be removed to access the Burner, Flame Sensor
and the Igniter. If the preceding checks have failed
to identify the cause for the Ignition Failure, remove
the Burner Assembly for a thorough inspection. See
Figure 5 on page 9 and Combustion Blower and
Burner Removal on page 14.
Ensure the Blower discharge orifice is installed
properly in the top of the Burner Adapter during
disassembly, see Figure 11 on page 13.
Clean the Flame Sensor with fine steel wool - check for
signs of excessive wear, bent, damage, cracks in the
insulator - replace Flame Sensor if worn or damaged.
Check/adjust the gap between the Flame Sensor and
the Burner, this gap should be approximately 1/2 inch.
Inspect the Burner Adapter wiring harness for signs of
wear or damage. Repair/replace as necessary.
Remove the Burner from the end of the Burner
adapter and check for any debris that may be clogging
the Burner. If the Burner is clogged with debris or
damaged, replace the Burner.
• Call the toll free support phone number on the back
cover of this manual for further assistance if the
problem has not been corrected after performing the
procedures outlined here.
Communication Failure
The Control System has detected a loss of communications
between the CCB and the uIM.
CHANGE
BACK
ADVANCED
Communication Failure
Fault occurred 2 mins ago
Communications between the
user interface module and the
central control board could not
be established.
Call a service professional:
Your Company Name Here
(press [DOWN] for more....)
• Turn off power - check the communication cable
connections between the J2 Socket on the uIM
circuit board and the J16 Port on the CCB, see uIM
(user Interface Module) on page 37 and CCB (Central
• Replace the communication cable (standard category
V network cable) between the CCB and the uIM.
• Call the toll free support phone number on the back
cover of this manual for further assistance if the
problem has not been corrected after performing the
procedures outlined here.