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Part 3, Chapter 6, Chapter 7 – Juniper Networks G10 CMTS User Manual

Page 6: Chapter 8, Troubleshooting and maintenance

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JUNOSg 3.0 G10 CMTS Hardware Guide

vi

Chapter 6

Connect the Power and Perform Initial Configuration

................ 123

Power On the G10 CMTS .................................................................................... 123
Power On and Configure the PC ......................................................................... 127
Perform Initial Software Configuration .............................................................. 128

Part 3

Troubleshooting and Maintenance

Chapter 7

RF Measurements

................................................................................................ 133

Downstream RF Measurement in CATV Mode .................................................... 134
Downstream RF Measurement in Spectrum Analyzer Mode ............................... 135
Upstream RF Measurement ................................................................................ 137

Chapter 8

Troubleshooting

.................................................................................................... 141

Features for Troubleshooting .............................................................................. 141

Flap List.......................................................................................................142

Use the Flap List for Troubleshooting ................................................... 142

Local Event Log ........................................................................................... 145
Operational Commands .............................................................................. 146
ServiceGuard Management System ............................................................. 147

CMTS Power and Booting Issues......................................................................... 148

CMTS Is Not Powering Up ...........................................................................148
CMTS Does Not Boot Successfully................................................................148
CMTS Powers Down .................................................................................... 149

Ideal HFC Plant Configuration Issues .................................................................. 150

Cable Modem Cannot Successfully Range.................................................... 150
Cable Modem Cannot Establish IP Connectivity .......................................... 151
Cable Modem Cannot Successfully Register................................................. 151
Cable Modem Throughput is Slow ............................................................... 152
Cable Modem is Dropped ............................................................................ 156

HFC Plant Related Issues .................................................................................... 156

Cable Modem Cannot Successfully Range.................................................... 157
Cable Modem Throughput is Slow ............................................................... 158