GarrettCom 6K32 - Manual (Page 57)

Magnum 6K32 Managed Switch Installation and User Guide (02/05)
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suggestions listed below prior to contacting your supplier. However, if you are unsure of
the procedures described in this section or if the Magnum 6K32 Switch is not performing
as expected, do not attempt to repair the unit; instead contact your supplier for assistance
or contact GarrettCom Customer Support.
6.1 Before Calling for Assistance
1. If difficulty is encountered when installing or operating the unit, refer back to
the Installation Section of the applicable chapter of this manual. Also check
to make sure that the various components of the network are interoperable.
2. Check the cables and connectors to ensure that they have been properly
connected and the cables/wires have not been crimped or in some way
impaired during installation. (About 90% of network downtime can be
attributed to wiring and connector problems.)
3. Make sure that an AC power cord is properly attached to each Magnum 6K32
Switch unit. Be certain that each AC power cord is plugged into a functioning
electrical outlet. Use the PWR LEDs to verify each unit is receiving power.
4. If the problem is isolated to a network device other than the Magnum 6K32
Switch product, it is recommended that the problem device be replaced with a
known good device. Verify whether or not the problem is corrected. If not, go
to Step 5 below. If the problem is corrected, the Magnum 6K32 Switch and its
associated cables are functioning properly.
5. Always check your Switch configuration, specially Auto-negotiation behavior
with other connected device to have proper setup tested.
5. If the problem continues after completing Step 4 above, contact your supplier
of the Magnum 6K32 Switch unit or if unknown, contact GarrettCom, Inc.by
fax, phone or email ([email protected]) for assistance.
6.2
When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem; (complete Network diagram