HP XE3 - Manual (Page 89)

HP OmniBook XE3 Troubleshooting and Diagnostics 3-19
9. When you are finished, press ESC to exit the advanced tests.
10. Press F4 twice (from the advanced test screen) or three times (from the basic test screen) to save
system and test information in the Support Ticket log file. (You can save this to a floppy disk, or
to the notebook’s hard disk.) Press F7 to view the Support Ticket.
11. Exit. Press F3 twice to exit and restart the notebook.
12. Optional: Check the log. The log file contains a hardware summary and a list of all test results
and errors. Run C:\Dmi\Hpdiags\Hpsuppt.exe to retrieve the log file to this directory and open it
in Notepad.
Note that the serial and parallel port tests are more thorough if you connect a loop-back connector to
the port before running the test for that port. See the wiring diagrams below.
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1
25
13
6
1
9
5
Figure 3-3. Serial and Parallel Loopback Connectors