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HP XE3 User Manual

Page 86

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3-16

Troubleshooting and Diagnostics

HP OmniBook XE3

Symptom

Call Center:
Suggestions

Repair Center:
Likely Causes

Repair Center:
Comments

Port replicator

Docking product I/O
problems.

Make sure AC power is
connected to port replicator.
Make sure notebook is fully
inserted in port replicator.
Check notebook’s power
supply.
Check settings in BIOS
Setup.
Try using corresponding port
on notebook while undocked.

Port replicator.
Motherboard.

Test corresponding notebook
ports while undocked.
Port replicator is not
repairable, and must be
exchanged.

Notebook locks up
when docking or
undocking.

Make sure notebook has
completely entered or
resumed from standby or
hibernate mode before
docking or undocking.