HP DVD100I User Manual
Page 6

hp dvd-writer
hp dvd-writer
hp dvd-writer
hp dvd-writer
dvd100i
dvd100i
dvd100i
dvd100i
Technical Support Solutions Guide 10/25/01
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Up-To-Date Troubleshooting Information - - - - - - - - - - - - - - - - - - - - - - - - - - - -
HP Troubleshooting Assistant - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Improving Drive Performance and Reducing Errors - - - - - - - - - - - - - - - - - - - - -
Enabling Direct Memory Access to Enhance System Performance - - - - - - - -
Enabling DMA on HP IDE CD/DVD Drives and Windows 98/Me - - - - -
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Enabling DMA on hard drives and Windows 98/Me - - - - - - - - - - - - -
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Enabling DMA on HP IDE CD/DVD Drives and Windows 2000
Professional - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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Enabling DMA on hard drives and Windows 2000 Professional - - - - -
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DMA will not stay enabled - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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Reasons why DMA will not stay enabled after restarting your computer
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Other problems occurred after enabling DMA - - - - - - - - - - - - - - - - -
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Other performance issues - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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40-conductor, 40-pin vs. 80-conductor, 40-pin IDE cables - - - - - - - -
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HP RecordNow reported it was unable to read fast enough - - - - - - - - - - - -
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HP RecordNow reported that there was a problem reading the disc
being copied - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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Clean the CD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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Try using a different source drive - - - - - - - - - - - - - - - - - - - - - - - - - -
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Try using your HP drive as both the source and destination drive - - - -
If you're trying to record to an 80-minute CD - - - - - - - - - - - - - - - - -
HP RecordNow reported a write error - - - - - - - - - - - - - - - - - - - - - - - - - - -
The CD-R or CD-RW disc may be scratched, damaged, or dirty - - - - -
HP RecordNow reported that your HP drive is in use - - - - - - - - - - - - - - - -
HP RecordNow reported that the source disc cannot be copied - - - - - - - - -
Your HP drive is installed, but does not appear in Windows Explorer - - - - -
Your HP drive is installed and appears in Windows Explorer, but now other devices
Check IDE/SCSI ribbon cables - - - - - - - - - - - - - - - - - - - - - - - - - - -
Check data connectors for bent pins - - - - - - - - - - - - - - - - - - - - - - - -
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Check external SCSI cables - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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Change drive letter assignments - - - - - - - - - - - - - - - - - - - - - - - - - - -
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Windows assigned the wrong drive letters to your drives - - - - - - - - - - - - - -
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Windows 95/98/Me - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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Windows NT - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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Windows 2000 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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The HP drive's software installation fails - - - - - - - - - - - - - - - - - - - - - - - - -
Uninstall the HP drive software: - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Reinstall your HP drive's software. - - - - - - - - - - - - - - - - - - - - - - - - - -
HP RecordNow reported an error while copying an audio CD or you hear clicks
and pops when playing audio CDs - - - - - - - - - - - - - - - - - - - - - - - - - - -
Try using a different source drive - - - - - - - - - - - - - - - - - - - - - - - - - -
HP RecordNow reported an incorrect file format - - - - - - - - - - - - - - - - - - -
A computer CD-ROM drive cannot read a recorded disc - - - - - - - - - - - - - -
The disc is scratched, damaged, or dirty - - - - - - - - - - - - - - - - - - - - - -
Try reading the disc in an HP drive, if available - - - - - - - - - - - - - - - - -
Some CD-ROM drives read discs very slowly if Read Ahead capabilities are
enabled in Windows 95/98/Me. - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Read Ahead
Read Ahead
Read Ahead
Read Ahead
capabilities for the drive. - - - - - - - - - - - - - - - - -
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If these suggestions do not solve the problem, try these possible solutions:
You used CD-R media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
You used CD-RW media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
If you're trying to read an 80-minute CD - - - - - - - - - - - - - - - - - - - - - - - -
A home, auto, or portable stereo CD player cannot play a recorded disc - -
Make sure this is an audio CD, not a data CD - - - - - - - - - - - - - - - - - -
Use the correct media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
If an error occurs while recording - - - - - - - - - - - - - - - - - - - - - - - - - -
You hear clicks, pops, and skips - - - - - - - - - - - - - - - - - - - - - - - - - - -
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