AltiGen MAXCS 7.5 Softswitch Deployment Guide - Manual (Page 37)

MAXCS 7.5 All-Software Solution Deployment Guide Page 37 of 37
If all representatives are busy, your call will be returned in the order it was received, within four hours under
normal circumstances. Outside AltiGen business hours, only urgent calls will be returned on the same day
(within one hour). Non-urgent calls will be returned on the next business day.
Please be ready to supply the following information:
•
Partner ID
• AltiGen Certified Engineer ID
• Product serial number
• AltiWare or MAXCS version number
• Number and types of boards in the system
• Server model
• The telephone number where you can be reached