AltiGen MAXCS 7.5 Softswitch Deployment Guide - Manual (Page 36)

Page 36 of 37 MAXCS 7.5 All-Software Solution Deployment Guide
• Set Local Route 1 to 3: Primary Local
• Set Local Route 2 to 4: Secondary Local
• Set International Route 1 to 1: Primary
• Set International Route 2 to 2: Secondary
• Set Long Distance Route 1 to 1: Primary
• Set Long Distance Route 2 to 2: Secondary
• Set Emergency Call Route 1 to 1: Primary
• Set Emergency Call Route 2 to 2: Secondary
Step 19: Configure Inbound Routing
Carriers send 11 digits as DNIS; configure your inbound routing rules accordingly.
Step 20: System Configuration
At this point, calls should come into the system. Your next steps are to configure out-call routing and other
internal processing rules.
Refer to the MAXCS 7.5 ACM Administration Manual for instructions:
• Chapter 4, System Configuration
• Chapter 26, Enterprise Manager
For Fax-over-IP (FoIP) configuration, refer to the MAXCS 7.5 ACM Administration Manual.
Step 21: Configure Polycom Phones
If the organization has Polycom phones, refer to the MAXCS 7.5 Polycom Phone Configuration Guide for
instructions on how to configure those IP phones. This document is available in the AltiGen Knowledge Base.
Note: Configuring Polycom phones in Release 7.5 is very different from the configuration process used in
previous releases.
AltiGen Technical Support
AltiGen provides technical support to Authorized AltiGen Partners and distributors only. End user customers,
please contact your Authorized AltiGen Partner for technical support.
Authorized AltiGen Partners and distributors may contact AltiGen technical support by the following methods:
•
You may request technical support on AltiGen’s Partner web site, at https://partner.altigen.com . Open a
case on this site; a Technical Support representative will respond within one business day.
• Call 888-ALTIGEN, option 5, or 408-597-9000, option 5, and follow the prompts. Your call will be answered
by one of AltiGen’s Technical Support Representatives or routed to the Technical Support Message Center
if no one is available to answer your call.
Technical support hours are 5:00 a.m. to 5:00 p.m., PT, Monday through Friday, except holidays.