If you have a problem – HP VECTRA VL800 User Manual
Page 66
3 Troubleshooting Your HP PC
If You Have a Problem
66
If You Have a Problem
•
Check you have your product receipt.
•
Run HP e-DiagTools (refer to page 59).
•
Check your warranty entitlement (refer to the Quick User’s Guide that
came with your PC).
•
Contact your local Customer Care Center (for the phone numbers, refer
to the Quick User’s Guide that came with your PC) or your HP
Authorized Service Provider.
It is recommended that before contacting HP Support you note down some
of the information mentioned below. This will help HP support deal with
your problem quickly and efficiently:
PC Description
Model number
See label on the right side of your PC.
Serial number
See label on the right side of your PC.
Memory
•
Number of megabytes installed
•
Is it HP supplied memory or memory
from another source?
•
The total amount of memory installed is displayed in the Setup program main menu,
accessed by pressing
F2
during start-up.
•
There may be some compatibility problems with non-HP memory modules. HP supports
and recommends only HP supplied memory modules.
Question or Problem
Write down a brief description of the problem
Frequency
How often has the problem occurred?
Run OK?
How long has the PC been running normally?
Recent changes to the PC
Have there been any recent changes made to the PC?
Hardware Configuration
Which BIOS version is used?
The BIOS version is displayed in the Setup program main menu, accessed by pressing
F2
during start-up.
Any BIOS parameter changes?
Did the problem occur after changes were made to the BIOS using the Setup program?
Make a list of slots and interrupts used by
additional cards (for example, LAN, sound
and SCSI)
This is to check for interrupt conflicts. You can find IRQs by running e-DiagTools
Operating System... refer to next page