HP VECTRA VL800 User Manual
Page 57
3 Troubleshooting Your HP PC
If Your PC Has a Hardware Problem
57
The Keyboard Doesn’t Work...
Check that...
How
The keyboard cable is correctly connected.
Plug the cable into the correct connector on the back of the PC.
The keyboard is clean and no keys are stuck down.
Check all keys are at the same height, and none are stuck.
The keyboard itself is not defective.
Either replace the keyboard by a known working unit or try the
keyboard with another PC.
If the PC starts but you still have a problem...
The Mouse Doesn’t Work...
Check that...
How
The mouse cable is correctly connected.
1
Switch off the PC.
2
Plug the cable into the correct connector on the
back of the PC.
The mouse and keyboard connectors have not been switched.
Check the connectors at the rear of the PC. The
connectors are color coded. Match the colors. Refer to
page 12 for more information.
You are using the correct driver. If you are using HP’s mouse, ensure that the
correct driver is installed. This driver is delivered with the HP scrolling mouse
accessory.
Download the latest drivers from HP’s web at:
The mouse is clean.
Clean the mouse ball.
The mouse itself is not defective.
Replace the mouse by a known working unit or try the
mouse with another PC.
If the PC starts but you still have a problem...
The Power-On Self Test Displays an Error
What to do
Press the
F2
key to enter Setup.
1
1.
For more information on the Setup program, refer to the Troubleshooting Guide, available on the HP web at: