HP VECTRA VL800 - Manual (Page 60)

3 Troubleshooting Your HP PC
HP e-DiagTools Hardware Diagnostics Utility
60
From either the Image Creation and Recovery CD-ROM or HP DiagTools
CD-ROM:
1 Insert the CD-ROM into the CD-ROM drive and restart the computer.
2 Press the F8 key to set the boot order so that the PC boots from the
CD-ROM first.
3 The PC will boot from the CD-ROM.
If you are using the Image Creation and Recovery CD-ROM, a menu
will be displayed. Select the option to run e-DiagTools.
4 When e-DiagTools starts, it will display a welcome screen. Follow the
on-screen instructions to perform the diagnostic tests.
The diagnostics utility will automatically detect the complete hardware
configuration of your system before any tests are performed.
Producing a Support Ticket
To produce a complete record of your system’s configuration and test
results, you will need to create a Support Ticket. This is a simple text file
that contains essential information and is designed to assist your local or
HP support agent.
If you are using HP e-DiagTools from the hard disk drive and your PC is
connected to a LAN using TCP/IP (Internet) protocols, you have the option
of e-mailing your Support Ticket from within e-DiagTools.
If you are using HP e-DiagTools from a CD-ROM, you can create the
Support Ticket file on either the hard disk drive or floppy disk drive.
You can also view the Support Ticket file using the “Support Ticket Viewer”
program.
The Support Ticket file can be easily be sent, via email or fax.