Troubleshooting – HP MediaSmart SLC3760N User Manual

Page 97

oubleshooting

Troubleshooting

Troubleshooting

Refer to this section if you have viewing, picture, sound, remote, or startup problems with your TV.

Startup questions

Startup symptom

Remedy

I do not hear sound at power-on
even though there is an image.

■

Is the volume too low? Press the Volume button.

■

Is mute turned on? Press the Mute button or the Volume button.

■

Is an external sound system connected and turned on? Are the
speakers turned off in the OSD Option menu? (See the Output Select
option in “Using the Option Menu” on page 54.)

I do not see an image at power-on.

■

Are the connections to the input signal source component correct?
Double-check that the cables are properly inserted in the color-coded
connectors.

■

Is the input source powered on? Turn on the set-top box, DVD player,
or other component you are trying to view.

■

Is the correct input signal source selected? Press the Source button on
the remote control and confirm the source is selected.

■

Press the Setup button on the remote control.

■

If the OSD appears, check the cables to the input source, and
press the Source button on the remote control to choose the input
source.

■

If the OSD does not display, see the next symptom, “There is no
power.”

There is no power.

■

Press the Power button on the remote control unit.

■

If the indicator on the TV is off, press the Power button on the TV.

■

Is the AC cord disconnected? Make sure both ends of the power cord
are plugged in. (See “Connecting power to the TV” on page 18.)

■

Is the MediaSmart C cable loose or disconnected? Make sure both
ends are securely inserted. (See “Connecting MediaSmart cables”
on page 8.)

■

Is there power coming from the outlet? Plug in a functional lamp or
other electrical device into the same outlet as the TV to make sure
there is power coming from the outlet.

■

If using a power strip, make sure it is turned on.

The unit cannot be operated.

■

External influences such as lightning and static electricity may cause
improper operation. In this case, operate the unit after first turning on
the power of the TV or unplugging the AC cord and replugging it in
after 1 or 2 minutes.