ProSoft Technology ICX30-HWC - Manual (Page 61)

ICX30-HWC ♦ Industrial Cellular Gateway Support, Service & Warranty
3G Cellular (M2M) User Manual
ProSoft Technology, Inc. Page 61 of 64
June 22, 2015
7 Support, Service & Warranty
In This Chapter
 Contacting Technical Support ............................................................... 61
 Warranty Information ............................................................................. 62
7.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information
to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or Fieldbus devices interfaced to the
module, if any.
Note: For technical support calls within the United States, an emergency after-hours answering
system allows 24-hour/7-days-a-week pager access to one of our qualified Technical and/or
Application Support Engineers. Detailed contact information for all our worldwide locations is
available on the following page.